“We got tricked into a time share presentation (at the airport, guy named Rueben) here and after being told we could leave at anytime had a very hard time be able to leave even after telling our "guide" Jorge that we really did need to leave. Absolutely stunning property and we would have actually been interested if they would have just given us information instead of trying to close us at the resort. Im sure this is a great place to stay and our brief interactions with the actual staff of the hotel were good.”

“We had a great time at Velas. The room was fantastic and the people were great. We got a little bit of them trying to sell us on things (time share), but they were not insistent. We tried our best to tip well and were treated very well, but I feel like they would have treated us that way regardless. They gave us everything we asked for and were always courteous and kind. We had no issue with language (we're native English speakers) and got to toy around with our Spanish. The food was great; my kids especially liked breakfast at the outdoor restaurant. Sweet breads and muffins, refried beans, scrambled eggs and mountains of bacon. We opted for the all inclusive version and utilized the room service at no extra charge. In the future I would do that again more often. Kids want to stay in the room and play games and watch TV after a long day out and about? Sure! We'll get you a pizza/burger/nachos/burrito/etc while Mom and I go to a nice sit down meal alone and enjoy our time.”