“Certainly the best hotel we ever went! People working there are so warmly welcoming, anything they would do to help, the room service is fast with a great choice and the restaurants are really delicious. Also the pool and the gym are so big!”

“The Front Desk/Reception was very welcoming (Philip) actually anticipated our every question. Helped with anything we needed. When we were going for a walk, brought water for us to take and also helped us with the Afternoon Tea booking. There was a little confusion about Afternoon Tea, as I am British when I say Tea, I do not just mean the drink, but the actual meal. And Philip sorted this out. The two ladies, Krystal and ?? cannot quite recall the other lady's name were excellent. James and his staff made our Breakfasts (2 mornings) very relaxing ~ delicious spread, by the way, and nicely presented. Lady who cleaned the room was very friendly and cleaned well. Oh, on our first day (30th June) the man who was reading the temperatures/checking people...so friendly and even greeted us with a "Welcome Back" as we had just gone off for a walk. The door man outside...very kind, helpful with the taxis door, offered to carry our baggage etc. And the Concierge was knowledgeable re: places to go about the area. Love the Tourist Map! All staff were excellent regardless if they spoke fluent English or not. Those who did not know English as well, were kind enough to listen to our dreadful Chinese. IMPROVEMENTS: For Afternoon Tea: please have a smaller spoon available to be able to eat from the small glasses. One of the lady's quickly dashed off to get small spoons for us after we asked. Please do have Rooibos, Earl Grey, for your choice of teas too. Would be nice to have sandwiches and scones on the Afternoon Tea menu, however, the fusion of East and West did work. Breakfast: next to the condiments: honey, jams etc. please have small dishes to put the jams/honey in. We truly did enjoy our stay at the Shangri-la (Tianjin) and will be comparing it to the Shangri-la in Shanghai next week (LOL) Thank you so much! Excellent Service!! Delicious Meals! A fantastic Respite. (And we have already told some of our friends....)”