Riu Palace Palmeras
De Estados Unidos, 1, Near Kasbah Shopping Center, Playa del Ingles, 35100, Spain
Rating
4.4
Travelers Choice
2021
Price Level
$$$
Rooms
274
Pets
No
29
Jun
Riu Palace Palmeras, Playa del Ingles
Riu Palace Palmeras
Riu Palace Palmeras is a popular choice amongst travelers in Gran Canaria, whether exploring or just passing through. Both business travelers and tourists can enjoy the property's facilities and services. Babysitting, car hire, laundry service, currency exchange, salon are just some of the facilities on offer. Guestrooms are fitted with all the amenities you need for a good night's sleep. In some of the rooms, guests can find mini bar, in room safe. To enhance guests' stay, the property offers recreational facilities such as massage, games room. Discover all Gran Canaria has to offer by making Riu Palace Palmeras your base.
Price & Availability
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Overall
Excellent
4.4
173 reviews
5
437
4
338
3
71
2
15
1
13
Customers Review
Value 5
Location 4.3
Cleanliness 4.6
Comfort 4
Neighborhood 4.2
Amenities 4.5
Condition 4.2
Recomendation 87.4%
“Todos esta muy bien y tranquilo”
— Adelaida Hernandez Rosales
“Muy buen hotel,muy completo en todos los aspectos, alojamiento, limpieza,comida(incluso para celíacos)y un trato inmejorable exquisito,además es muy tranquilo y con buen acceso a la playa.Muy agradecido a todos sus empleados desde las Señoras (si con muyusculas ,porque se lo merecen)de la limpieza hasta la última persona que me he cruzado antes de irme.¡Gracias a todos desde Fonqui y sus compañeros de comedor,cocineros ,camareros hasta Sra. Ana(maitrê) y su directora Sta .Lidia!Esperamos repetirotro año.”
— Santi Garcia
Overall Excellent, 4.4
Value 5
Location 4.3
Cleanliness 4.6
Comfort 4
Neighborhood 4.2
Amenities 4.5
Condition 4.2
Recomendation 87.4%
I.V. Carunto
Oct 21, 2020
0
Wir waren im Oktober 2019 in dem neu renovierten Hotel. Wir hatten einen sehr herzlichen Empfang. Alle Angestellten waren zu jeder Zeit freundlich und hilfsbereit. Wir hatten ein Zimmer im vorletzten Stockwerk mit einem herrlichen Blick auf das Meer. Die Matratzen waren super bequem.Das Hotel ist fußläufig ca. 10 Minuten vom Strand entfernt. Der Garten ist sehr gepflegt. Das Essen war sehr lecker und abwechslungsreich. Auch gibt es ein Restaurant in dem man ein Menü essen kann. Wir haben dies 1mal gemacht, und waren sehr zufrieden. Außerdem gibt es noch eine Snackbar am Pool.Sehr gerne wären wir in diesem Jahr wieder gekommen, jedoch hat uns da Corona einen Strich durch die Rechnung gemacht. ABER AUFGESCHOBEN IST NICHT AUFGEHOBEN. Wir kommen gerne wieder. Wir wünschen allen Angestellten und deren Familien alles Gute und bleiben Sie gesund.Adios bis dann....
Natalia Buenache
Sep 24, 2020
0
Samuel el socorrista maravilloso el piscinero super majo un trato excelente. Sanrana un camarero, lo mejor de todo el servicio. Super atentos amables, maxima limpieza y prorocolo del cobit, todo muy controlado las habitaciones muy limpias el personal detodo el hotel super atentos y ambles. Incluida la directora lidia. Que siempre te saludaba con una gran sonrisa. Sin duda volveremos
Frank Balkhausen
Sep 24, 2020
0
Everything is right here, even in times of Corona.The necessary distances and hygiene measures are conscientiously handled here. Limitations as a result are hardly noticeable.I think it's good that the temperature of the guests is measured when they enter the dining area. Waiting times have been minimal so far, and if so, that's perfectly fine.All of the staff are doing a really fantastic job, thank you 👍🏻The hotel management has a professional overview of everything and the team trustingly follows the instructions - a great team, that's how it should be
Maxi Mtb
Sep 24, 2020
0
Nice and very well maintained area. There is nothing to complain about with the staff, as soon as the glass is empty, someone comes immediately and brings something new. Two large clean pools. If you can't find anything at the buffets, it's your own fault and, to be honest, there is nothing to help. The rooms are large and have a great decor, a very large bathroom, just like the shower. On the TV there is all Languages. Everywhere there are disinfectant dispensers themselves in every elevator and in every room. The entire staff is very, very friendly. The selection of drinks in both bars is large. Everything in the restaurant is in a 200ml bottle so that there is not so much wasted and so it is not so gets cold quickly. There were fresh towels every day in the room and at the pool.I'm already looking forward to my next visit in March 2021.
Natalia Buenache
Sep 24, 2020
0
Samuel the wonderful lifeguard the super nice pool man an excellent deal. Sanrana a waiter, best of all the service. Super attentive kind, maximum cleanliness and prorocolo of the cobit, everything very controlled the rooms very clean the staff of the entire hotel super attentive and friendly. Including the director lidia. Who always greeted you with a big smile. We will definitely return
Frank Schüller
Sep 24, 2020
0
Good hotel, unfortunately the evening program is a bit dusty and the service in the restaurant is not the best. Otherwise good renovated hotel.
Santiago Tomé Calderon
Aug 24, 2020
0
Hotel tranquilo donde descansar, las instalaciones están totalmente reformadas, la comida esta bien, es algo pequeño y los cócteles se podrían mejorar, son todos de elaboración industrial (por ello no le doy las 5 estrellas).Destacaría el trato del personal muy amable y atento sin excepción y la comodidad de la habitación así como su limpieza. Cuenta con dos piscinas, que aunque algo pequeñas tienen suficiente espacio de tumbonas y sombrillas. Tanto el piano bar como la zona de escenario donde se celebran las actuaciones nocturnas cuentan con servicio en mesa, muy rápidos y atentos.
Pilar Peña Alba
Aug 24, 2020
0
Mi Estancia en el hotel buena, habitaciones muy amplias, y en general bien, comida poca variedad. Y ya por último lo que no me ha gustado que una vez que dejas la habitación no se te permita disfrutar de la piscina, encima que dejas la habitación muy temprano. Que no haces ni siquiera un día de tu estancia ya pagada sin duda no volveré..
Alexandra Avo
Aug 24, 2020
0
I would like to mention in advance that I simply cannot understand some negative reviews. If the hotel room is too "small" for you, you can rule out something like that in advance. Those who are not willing to wait "5 minutes" to come to dinner should be aware that this time is not only used for their health ... There are special times when we are lucky enough to travel allowed to. We not only feel very comfortable here, but also safe. Everything possible is done here. To name just a few: Santana, David, Lucano and all the others who treat everyone here in a friendly and courteous manner and have to wear the mask all day. A big thank you. The rooms are very nice, a wonderful view, the food always fresh, the pool area great. The bar invites you to linger. The rooms are cleaned perfectly every day and the staff here are simply wonderful. When we criticize something, it is some guests who simply cannot appreciate it. But the hotel can't help that. We clearly recommend. The workforce is just wonderful. Thank you for this wonderful vacation in abnormal times.
Santiago Tomé Calderon
Aug 24, 2020
0
Quiet hotel to rest, the facilities are completely renovated, the food is fine, it is something small and the cocktails could be improved, they are all industrially produced (that's why I do not give it 5 stars) .I would highlight the treatment of the very friendly and Attentive without exception and the comfort of the room as well as its cleanliness. It has two swimming pools, which although somewhat small have enough space for sun loungers and parasols. Both the piano bar and the stage area where the nightly performances are held have table service, very fast and attentive.
Fan. B
Aug 24, 2020
0
As the previous opinion, this is not a palace, it is a renovated classic riu. The palace's argument is just to increase the prices. If you want to vary your meals go your way, it is not worth it, neither in terms of cocktails not good at all, it is low-end industrial, nor in terms of catering only the open buffet! Forget the restaurent fusion it is closed for an indefinite date while the hotel is full, how to charge a maximum and offer 50% of the services. In addition, if you come with your family, it is overpriced because teenagers pay the same price as an adult and in view of the services offered to date this hotel is too expensive compared to the services offered, we will not be coming back. other hotels have better value for money.
Wojciech
Aug 24, 2020
0
Friendly service and high quality food, the neighborhood and the hotel are very open to sexual difference. Unfortunately, the service often confuses orders or forgets. The big downside are the drinks in the bar which are made of previously prepared liquids which are very sweet and spoil the tastes of basic drinks.It is strange that with a full package of exclusives, the service asks guests for the room number in the restaurant.
Raúl Marrero Santana
Aug 24, 2020
0
Today I stayed with my sister all day. The hotel is beautiful. Very clean. Spectacular food and drinks. The best is the staff, very attentive and careful with security measures and with everything related to the clientele. A luxury. Highly recommended.
Samantha Theissling
Aug 24, 2020
0
Hotel looked nice. Staff were very friendly and helpful. The food was pretty good. They adhered to the rules regarding the coroma virus.
Pilar Peña Alba
Aug 24, 2020
0
My stay in the hotel was good, very spacious rooms, and generally good, food little variety. And finally, what I did not like is that once you leave the room you are not allowed to enjoy the pool, on top of that you leave the room very early. That you do not make even a day of your stay already paid I will certainly not return ..
Autos Rey
Aug 24, 2020
0
Very clean hotel, excellent treatment. to congratulate in general all the staff but i want to underline how good people like vitor, issac, santana, gustavo and above all fran, made us feel. great professionals.it's been an incredible holiday thank you all.
M. Elisa Fernández
Aug 24, 2020
0
Excellent atention. Very careful Covid measures.
MarÍa JosÉ MartÍn GonzÁlez
Aug 24, 2020
0
Nothing recommended in the current exceptional situation because the buffet is not assisted or with individual plating but the utensils to be served are still shared, the only thing is that they will sanitize your hands when accessing
Meritxell P.C.
Aug 24, 2020
0
The hotel is very good, very good facilities, everything clean, the food quite good as well as the drink, and more than that it is an all-inclusive that many times the food is not everything you expect, but in this case it has been quite good , and very attentive service. I have been twice this month, and very happy
Juan Carlos Cardenas Martinez
Aug 24, 2020
0
All phenomenal, the security measures, due to the crisis we have spectacular, magnificent attention, but the tablecloths in the dining room, should be disposable, otherwise everything is perfect and the room is fantastic
Jose Echevarria
Aug 24, 2020
0
A great ☆☆☆☆ hotel with all the comforts, health security and friendly staff. A place to rest
Daniel Hofer
Aug 20, 2020
5
The hotel is completely refurbished. The staff all around is super friendly, helpful, competent and nice. Also food and drinks (all inclusive) are delicious. It’s close to the beach and to the jumbo centre. You also can take a walk to Maspalomas.
Carolina
Jul 24, 2020
0
Falta de profesionalidad de algunosempleados ridiculizando a los clientes argumentando que no se les entiende por la mascarilla. Se mofan incluso entre ellos diciendo: "este es alemán que ni se le entiende al hablar". Soy de la tierra sres.!!!!!No se como van a levantar la economía burlándose de los clientes de esta manera.
Isabel Reyes
Jul 24, 2020
0
Media de 5.2: bastante decepcionados, mala relación calidad precio.Comida 3: variedad pero con muy poca calidad del producto, pan no fresco, mucha bollería y poca comida consistente,no celíacos incluso avisando con antelación. Lo bueno es que había comida vegetariana y variedad.Limpieza 7: habitaciones bien limpias, zonas comunes limpias, lo único las mesas entre comensales se limpiaban muuy pocoTrato 9: todos muy amables, cercanos, simpáticos y dispuestos a ayudar.Instalaciones 6 poca zonas de ocio, no zonas de juegos, buena habitación, zona piscina buena con el bar cercaEspectaculo 1, no nos gustó el espectáculo y además lo ponen durante poco tiempo.
Alessandro Pinna
Jul 24, 2020
0
Lovely hotel recently modernised. Staff are very friendly. As an all inclusive hotel the quality/variety of the food is not great. The drinks too are only ok, most cocktails are not well made. To get a late checkout you must call down at 9am that morning to check (inconvenient to plan options) and they charge €15 per person per hour which I think is expensive (was not told this until after calling down).
Mustafa Reggada
Jul 24, 2020
0
Quiet hotel of very good quality for the price whether meal good or very good and varied, impeccable cleanliness very nice staff especially some well located place with 2 swimming pools and beach nearby
Ralf Becker
Jul 24, 2020
0
Hotel is not recommended allegedly has 24 hours all inclusive. Staff at the bar simply forgets orders or staff cuts nicht and doesn't care about the guests. Air conditioning does not work on arrival, balcony door is broken. At breakfast and dinner you have to wait up to 5 minutes to get a fever and then eat. You sit while eating, the tables are pushed apart because suddenly you see that no distance is kept. A shame for a RIU Palace Hotel. And I've been to a lot and in a lot of countries.
Strand matti
Jul 24, 2020
0
We were there in July 2020. The hotel is newly renovated. Therefore, the photos on google maps are no longer up-to-date. There are now two larger pools. The tennis court no longer exists. There is now a parking lot there. The rooms are great. The bathroom is a dream including a rain shower. The safe is included.The corona rules were well implemented in the hotel. The buffet is freely accessible only with a mask, which is also mandatory throughout the hotel. You can remove the mask at the pool and at the table.What was noticed only a bit negative is the cleaning of the loungers, which unfortunately wasn't done after three days.The Crystal restaurant comes highly recommended. Delicious.
Steffen Bruckner
Jul 24, 2020
0
Has a lot to do but everything else is great here I have to say something about the commentary we can all be happy that we can go on vacation here that not everything works as we are used to but it is clear that they go out of their way to make it work other hotels it is much worse with the regulations
Yves Nater
Jul 24, 2020
0
all inclusive hotel near the beach (accessible by stairs). Staff is very friendly and basically everything works smoothly. The hotel was our second choice because our trip was canceled. The food is delicious and the area is very clean.
Alexandra Nater
Jul 24, 2020
0
The hotel is ok, so eat, but for a four star hotel I expect a bit more ... the gym is very small, no dumbbells available ...The staff is very friendly and they try hard. Due to Covid, everything is a bit special but they handle it well. Much is still closed in the city. The rooms are unfortunately very small and the price was very high.
Carolina
Jul 24, 2020
0
Lack of professionalism of some employees ridiculing customers arguing that they are not understood by the mask. They even scoff at each other saying, "This is German that you don't even understand when you speak." I am from the land Messrs. !!!!!I don't know how they are going to lift the economy by mocking customers in this way.
Isabel Reyes
Jul 24, 2020
0
Average of 5.2: quite disappointed, poor value for money.Food 3: variety but with very little quality of the product, not fresh bread, a lot of pastries and little consistent food, not celiacs even with advance warning. The good thing is that there was vegetarian food and variety.Cleaning 7: very clean rooms, clean common areas, the only thing the tables between diners were cleaned very littleTreatment 9: all very kind, close, friendly and willing to help.Facilities 6 little leisure areas, no games areas, good room, good pool area with the bar nearbyShow 1, we didn't like the show and they put it on for a short time.
Sebastian Göpfert
Jul 24, 2020
0
First of all I start with the positive, but unfortunately it won't be much. As I read, they have invested 22 million here, giving them an impression of a modern Riu Palace hotel. The rooms, although far too small, are very nicely done. The outdoor area with the two pools is OK. But to speak to the room again, much too small, no seating in the room. The small couch is used as a luggage rack, because otherwise you don't know where to put it. Let's get to the kitchen and I emphasize again that you want to be a palace. Since I have comparisons, I can say that the offer is simply bad. For breakfast, lunch and dinner you can always find the same. Fish, meat, side dishes. No change. No life cooking like in other Palace class hotels. Fresh fruit is a foreign word here, the only thing you can find is water, - and honeydew melon and occasionally pineapple and oranges. Otherwise you will be fed with canned pears and the canned fruit cocktail we all know. Unbearable. Then unfortunately you won't find any leisure activities in this hotel. As we unfortunately had bad weather for a day during our vacation, there were no alternatives as in other Palace Hotels. I speak e.g. Eg from billiards, darts, table football, as is the case in other Palace. So you sit in the much too small room and get bored. Then on our last day, I thought I was in the wrong movie, there is a pool bar where you can help yourself to drinks and snacks. In front of it is a sign, please do not enter with wet things, as far as ok. So I got something or tried it. I was politely asked to go to get something to wear. In the meantime, however, I noticed that Spanish holidaymakers there were using wet things and OK to help themselves freely at the counter. Hello, this is probably where decisions are made. In the end I can say this hotel once and never again. From now on I will drive to hotels with the name Palace and also reflect it in the service.
Francisco Tovar
Jul 24, 2020
0
Very good service, covid measures such as a mask in common areas and sun loungers with reserved use, all inclusive 24 hours. We will repeat this summer, highly recommended
Eva Rodrigo Palomo
Jul 24, 2020
0
I really liked the hotel and it is worth noting the excellent treatment of the staff, very friendly and attentive, especially the waiter Yeray.Variety in food, good rooms, in short, I would go back to this hotel.
Julien
Jul 24, 2020
0
Good but does not contain all the services of a palace. It's a classic RIU.
Alessandro Pinna
Jul 18, 2020
3
Lovely hotel recently modernised. Staff are very friendly. As an all inclusive hotel the quality/variety of the food is not great. The drinks too are only ok, most cocktails are not well made. To get a late checkout you must call down at 9am that morning to check (inconvenient to plan options) and they charge €15 per person per hour which I think is expensive (was not told this until after calling down).
Gran Canaria Walk
Jun 24, 2020
0
Recently renovated and transformed into an all-inclusive. When we went the experience was very good, highlighting the perfect attention of everything, absolutely all the staff. Fantastic.
Birgit Ligotzky
Mar 24, 2020
0
Enjoyed 14 days in Gran Canaria. Unfortunately, nothing was free in the ABC Club. Discovered a new Hard Rock Cafe on the beach. After what felt like 15 years without it has been open since 2020. Hotel was freshly renovated a year ago, great rooms, very nice staff and in the crystal restaurant, included in the AI, great food. Unfortunately, the card does not change, so we knew everything after a few visits. Breakfast is plentiful. At the buffet meal, the meat was killed twice, dry and very through. Pizza good, I think everyone will find something here. At the bar the drinks were fine too, had a great time. Calima came when we left, but we still made it away from the island.
Volker Pellny
Feb 24, 2020
0
The hotel is unrecognizable after the renovation. The rooms are now more friendly and modern, all public areas are much brighter and nicer. The food is great.This is currently the only RIU Palace in Spain with all inclusive.
Ida P
Jan 24, 2020
0
My best friend and I were here in October and we loved it! We are 19 years old and were probably the only teenagers at the hotel but we didn’t mind. I was an excellent nightlife in the area around, with other young adults so... The hotel was top class, amazing service, clean, nice pool, nice view, beds, food, drinks etc. Have to say an extra thank you to Fran, he was in the reception and he was always smiling and giving the best service! Thank you Riu Palace Palmeras!
Susanne Reinhold-Hahn
Jan 24, 2020
0
Nice hotel. Enjoy your meal. Sea view rooms are available. Is not in the direct beach location, but the sea can be reached in about 500 meters.
Ida P
Dec 30, 2019
5
My best friend and I were here in October and we loved it! We are 19 years old and were probably the only teenagers at the hotel but we didn’t mind. I was an excellent nightlife in the area around, with other young adults so... The hotel was top class, amazing service, clean, nice pool, nice view, beds, food, drinks etc. Have to say an extra thank you to Fran, he was in the reception and he was always smiling and giving the best service! Thank you Riu Palace Palmeras!
Johan M
Dec 24, 2019
0
Perfect all-inclusive hotel, but if you have allergies (in my case to nuts and eat a peanut sallad in thinking that was a beansallad) be aware!!!The chefs and the restaurant staff are very helpful and hard working so you'll enjoy your holiday.The hotel is nice and clean all over and not noisy.Is not so much youngsters there is more a senior place, but if you look for a real relax all-inclusive hotel, this is it! That'll be a good choice. First choose for us anyway.
Johan M
Dec 18, 2019
5
Perfect all-inclusive hotel, but if you have allergies (in my case to nuts and eat a peanut sallad in thinking that was a beansallad) be aware!!!
The chefs and the restaurant staff are very helpful and hard working so you'll enjoy your holiday.
The hotel is nice and clean all over and not noisy.
Is not so much youngsters there is more a senior place, but if you look for a real relax all-inclusive hotel, this is it! That'll be a good choice. First choose for us anyway.
Danny Morgan
Nov 06, 2019
5
Great 5 Star experience, cannot recommend this hotel enough, food all day, drinks on tap. Truly a relaxing experience. The only let down is entertainment, however this is a personal preference. The Hotel is immaculate.
Danny Morgan
Nov 06, 2019
5
Great 5 Star experience, cannot recommend this hotel enough, food all day, drinks on tap. Truly a relaxing experience. The only let down is entertainment, however this is a personal preference. The Hotel is immaculate.
Roque Dominguez
Oct 24, 2019
0
He disfrutado mis vacaciones durante 10 años en este hotel y ha sido un completo placer. Con la reforma que se está llevando a cabo, los precios se incrementan más de un 200 % y además solo existe la opción de Todo Incluido (creo que es un error limitar a los clientes únicamente aese régimen), con lo que lamentándolo mucho, creo que el año pasado fué mi última visita a este magnifico establecimiento. Muchas gracias por su atención y trato dispensado.
Alvaro Roldan
Oct 24, 2019
0
Hotel tranquilo , limpio y acogedor , quizás pendiente de una reforma que creo que empieza en abril aunque lo mejor de todo el hotel y para mi sería un 10 estrellas es su personal . Atentos , amables, muy cariñososcon los niños y súper orientados al cliente !! Nos estamos sintiendo como en casa . Todavía nos quedan dos dias para disfrutar
Stefan Ciurea
Oct 24, 2019
0
The online photos are old. The place has been in August 2019 renovated and it looks amazing. The pool area and the restaurant have also been redesigned. Big modern rooms and very clean.The food was great, the staff always helpful and very nice. We had a great time.
Tom Kuepers
Oct 24, 2019
0
It's a good RIU hotel but not a RIU palace, having stayed at riu palace Mexico 3 times this is quite a downgrade.The Hotel:It's brand new, opened just a few weeks ago. There are 2 large salt water pools with enough seating for everyone. 1 buffet restaurant but only 1 specialty restaurant (Krystal fusion restaurant), I would have love to see the Italian, Japanse or the Mexican restaurant here also.However the biggest and most disgusting thing is that you're allowed to smoke everywhere around the pool and lounge/show area. So when you're just enjoying your Holliday you also get some free lung cancer from the people laying next to you which is nice.Rooms:We were first given an upgrade to room in a new building next to the main building. These rooms were larger but after staying here one night we found out the hard way that this is were they dumped al the families. Every morning we ware waked up by screaming (not even crying, but ear screeching screaming) at 6 which went on for 2 or 3 hours, so we asked if we could please be moved back to a smaller room in the main building which was done. The rooms are sleek and modern with a spacious bathroom, minibar and balcony.Service:The service here is focussed a lot on Germans, we were constantly spoken to in German whilst were Dutch and on Holliday in Spain. The staff speak beter German than English. The waiter in the restaurant often mixed up still with sparkling water. Also there is no one around the pool who takes drinks orders (in Mexico every 15 min someone came to ask if you wanted something to drink). However overall the staff is very friendly.Food and drinks:The buffet is much smaller than we were used to in Mexico, the quality is good. They could do something like themed buffets like in Mexico. Like one night an Italian buffer, other night Mexican etc. Moreover we were missing someone who makes omelettes to order and your not able to have a cappuccino at the restaurant, which is strange because you can get it at the bar just outside the restaurant (alot of people just went to that bar to get their morning cappuccino).The were very few signs at the buffet so you often didn't know what juice you were drinking or what was at the buffet.Also the pool bar was missing some essential things according to me like: ice coffees and milkshakes.The cocktail selection was also quite small, only around 6 basic cocktails(mojito, pina colada, tequila sunrise, etc)Overall it's a good Riu hotel but it's definitely not a Riu Palace.
Mareike Schneider
Oct 24, 2019
0
Very nice hotel, nice staff rooms are cleaned very well. Much is possible. If you have extra wishes. Everything maintained and clean. Food a lot of choices. Recommended. It is also accessible via a small ramp for wheelchairs. The one pool is also equipped with a seat. There you can be left from the wheelchair into the water. Lifeguard on site. Baby pool a bit off with extra loungers and a small fence.
Mattias Holmberg
Sep 30, 2019
4
Very nice hotel. Fantastic personnel. Food average could be more variated. The week we were there it was mostly ver old people from Germany so don’t expect a lot happening.
Stefan Ciurea
Sep 11, 2019
5
The online photos are old. The place has been in August 2019 renovated and it looks amazing. The pool area and the restaurant have also been redesigned. Big modern rooms and very clean.
The food was great, the staff always helpful and very nice. We had a great time.
Stefan Ciurea
Sep 11, 2019
5
The online photos are old. The place has been in August 2019 renovated and it looks amazing. The pool area and the restaurant have also been redesigned. Big modern rooms and very clean.
The food was great, the staff always helpful and very nice. We had a great time.
Asier Gomez
Oct 24, 2018
0
Hotel en segunda línea de playa, aunque todas las habitaciones a partir de la segunda planta tienen vistas al mar y la piscina.Habitaciones algo anticuadas, en el 2018 van a renovar todas las habitaciones, aunque están muy bien, y sobre todo con mucha limpieza. Los colchones son cómodos y tienen televisión grande plana.Piscina correcta con bastantes hamacas no hace falta correr para cojer una. En el mes de Julio que fuimos hacia bastante calor, sin mojarte un poco difícil aguantar al sol.El trato del personal inmejorable desde la recepción, camareros, servicio de limpieza, a si dan ganas de volver. Todo el personal siempre con una sonrisa en la boca y atentos a cualquier petición.Precios bastantes económicos en el restaurante de la piscina si vas a media pensión.Hotel recomendado sin duda y en una zona de lo mejor de Gran Canarias
Valeria_marvil Marvil
Oct 24, 2018
0
Estupendo hotel, buena limpieza, buffet muy completo y variado, con un restaurante temático incluido. Vistas increíbles, personal muy atento a excepción de la recepción, nos dejaron una nota y no nos lo notificaron.Podrían cambiar los secadores, son del año la guerra y renovar con más frecuencia los colchones.Ha merecido la pena.
Geno Lopez
Oct 24, 2018
0
Hemos estado alojados 1 semana en este hotel, la estancia ha sido estupenda, el hotel muy confortable, habitación amplia, pequeña nevera, terraza con vistas al jardín y piscina, aire acondicionado y ventilador de techo, tranquilo... El personal del hotel estupendo, muy disponibles para todo, atentos y muy agradables. El Buffet nos ha encantado, muy variado, con productos de buena calidad y bien cocinados , por ejemplo en las cenas había opciones de cremas de verduras, gazpacho, ensaladas, diferentes verduras rehogadas, brócoli, coliflor, repollo...embutidos, quesos, show cooking de carnes y pescados... fruta, helados, dulces..El hotel muy limpio, ya hay muchos comentarios sobre el mobiliario y la decoración, el hotel se renueva próximamente, si mantienen lo bueno que ya tienen (las personas y el buffet) , y además mejoran las instalaciones será excelente .Solo me gustaría advertir que el acceso ala playa del inglés , que es preciosa, es un poco difícil para personas con movilidad reducida, se hace a través de unas escaleras, hay 3 accesos, uno de ellos con una pendiente suave y rampa, pero quería advertirlo ya que yo no lo leí en ningún sitio cuando me informé a la hora de elegir la zona donde alojarme, el ayuntamiento debería poner más medidas para mejorar el acceso en una playa tan concurrida.
Antonio Molina
Oct 24, 2018
0
Lo mejor del sitio es la amabilidad del personal: muy atentos y agradables.Los desayunos muy bien, con un bufet muy amplio y completo.En algunos detalles se nota que es un hotel algo antiguo y puede que vaya necesitando ya una reformita.Aunque está relativamente cerca de la playa, esta zona tiene un acceso algo complicado y hay que andar un ratito.En general, muy bien.
Laura Peteiro Mahía
Oct 24, 2018
0
Hotel muy recomendable!!!El hotel está cerca de la playa, apenas 10 min caminando. Las instalaciones están un poco anticuadas, pero muy cuidadas, simplemente la estetica es antigua. Pero el personal del hotel hace que pienses que estasr en el mejor hotel del mundo, desde las limpiadoras, hasta el jardinero son encantadores. Y por su puesto lo camareros, no tengo suficientes palabras para describir su amabilidad, sonrisa constante y familiaridad, lo dan todo, está siendo una estancia excepcional
Dariusz Szkudlarek
Oct 24, 2018
0
For sad and Grey february. Best way to Relax.Place is astonishing and well rounded.Staff is happy and SO are you after Talking with them.9/10 Close to the Sea and Heart of R&R in maspalomas also close to shopping centers.Food is great and all you can eat (depends on "package"), with one issue with chicken Meat which is a bit too raw in flavour more garlic Would make That better in taste. But everything else, Nothing to complain.
Seb Rad
Oct 24, 2018
0
Fab place to relaxsNice foodLovely staffGreat poolNice room with airconditionGreat locationLovely view from balcony
Tessa Singh
Oct 24, 2018
0
The staff is sooo kind and the place itself wonderful. Only cons are that the way to the beach is oddly long even though the beach isn't that far. Also the mocktails could have been better and the night shows are so loud that sleeping is impossible. If you like a resort with hundreds of hotels right next to each other then it's your kinda place.
Santi Garcia
Oct 24, 2017
0
Muy buen hotel,muy completo en todos los aspectos, alojamiento, limpieza,comida(incluso para celíacos)y un trato inmejorable exquisito,además es muy tranquilo y con buen acceso a la playa.Muy agradecido a todos sus empleados desde las Señoras (si con muyusculas ,porque se lo merecen)de la limpieza hasta la última persona que me he cruzado antes de irme.¡Gracias a todos desde Fonqui y sus compañeros de comedor,cocineros ,camareros hasta Sra. Ana(maitrê) y su directora Sta .Lidia!Esperamos repetirotro año.
Alistair Cramond
Oct 24, 2017
0
The hotel has a great location, 5 minutes walk from the beach. Food at the restaurant is of good quality and caters for English/ German/international clients.Good sized pool with waiter service all day.The evening music was particularly good with a great sax soloist playing early most nights.Worth checking out.
Daniel Hofer
Dec 31, 1969
0
The hotel is completely refurbished. The staff all around is super friendly, helpful, competent and nice. Also food and drinks (all inclusive) are delicious. It’s close to the beach and to the jumbo centre. You also can take a walk to Maspalomas.
Danny Morgan
Dec 31, 1969
0
Great 5 Star experience, cannot recommend this hotel enough, food all day, drinks on tap. Truly a relaxing experience. The only let down is entertainment, however this is a personal preference. The Hotel is immaculate.
Mattias Holmberg
Dec 31, 1969
0
Very nice hotel. Fantastic personnel. Food average could be more variated. The week we were there it was mostly ver old people from Germany so don’t expect a lot happening.
Avi Singh
Dec 31, 1969
0
Very nice, not for young people, avarage food. Need more entertainment for all ages.
IngMarie Backlin
Dec 31, 1969
0
VERY Nice Hotel with a perfect location in playa del ingles
Hamed Razzaghi
Dec 31, 1969
0
WIFI does't work properly inside the rooms. Other services and break fast was great!
Wim Hendrickx
Dec 31, 1969
0
Good food , nice sevice
Donna Taylor
Dec 31, 1969
0
Very plush if you want to splash the cash.
Luciano Petruzzi
Dec 31, 1969
0
I had an really nice vacation here , nice staf. Beautiful resort
Mark Flannery
Dec 31, 1969
0
Great hotel .staff very friendly .well worth a visit
Anne Børstad
Dec 31, 1969
0
Fantastic hotel, Nice staff, clean and good location. Vert Good food!
Karl Landström
Dec 31, 1969
0
Very professional staff, breakfast and dinner is +++++ and the pool is warm. Only minus is that some palms should be removed because of the shadow.
Susan Jansson
Dec 31, 1969
0
Fantastic will go back again
Victor Bordon suarez
Dec 31, 1969
0
Great ubicación información the south if the Islandia, with a highlights quality service
Paul Clack
Dec 31, 1969
0
Very nice.
Sebastian David
Dec 31, 1969
0
Nice hotel with small but acclimatized pool.
Filipe Godinho
Dec 31, 1969
0
Great service. Quiet place
Fredrik Nord
Dec 31, 1969
0
Small rooms, but clean and ok standard. Food is good with a lot to chose from and the waiters are just so friendly and nice!
Arnaud Weyts
Dec 31, 1969
0
EDIT: WiFi has since been improved and is now free, no more complaints!
Michał Sleczek
Dec 31, 1969
0
Very recommended. Good hotel, clean, service is also very good. Location is a big advantage.
Haojin Ba
Dec 31, 1969
0
Very friendly staff and professional services. Nice food with fair price. Rooms are a bit small.
Jack Hardy
Dec 31, 1969
0
Staff are always friendly, food is to a high standard and the hotel itself is pleasant.
Pierre van Heumen
Dec 31, 1969
0
Good hotel
Sylwester Niemcz
Dec 31, 1969
0
Ok
Reinhard Siekmann
Dec 31, 1969
0
All in Hotel
Torben Mørkeberg
Dec 31, 1969
0
Superb
Manfred Schäfer
Dec 31, 1969
0
Top
Håvard Wibe
Dec 31, 1969
0
Built in the early 80's and it shows...
Samuel Muinos Lejonbergh
Dec 31, 1969
0
Bra
Jan Stewart
Dec 31, 1969
0
Visiting over Christmas and new year willpost a review when I arrive home
Tristan Pike
Dec 31, 1969
0
Great hotel friendly staff lovely pool
Edward Gallacher
Dec 31, 1969
0
First timeand night here, this is how to relax
John Entwistle
Dec 31, 1969
0
Very nice hotel with attentive staff
Eirik Pedersen
Dec 31, 1969
0
Old furniture
Dirk Satzky
Dec 31, 1969
0
Nice Location .
Ramon Concepcion Villanueva
Dec 31, 1969
0
muy bien todo
Raúl Marrero Santana
Dec 31, 1969
0
Hoy me quedé con mi hermana todo el día. El hotel está precioso. Muy limpio. La comida y bebida espectaculares. Lo mejor es el personal, muy atento y cuidadosos con las medidas de seguridad y con todo lo relacionado con la clientela. Un lujazo. Muy recomendable.
Autos Rey
Dec 31, 1969
0
Han sido unas vacaciones increÍbles gracias a todos ellos.
M. Elisa Fernández
Dec 31, 1969
0
Muy buena atención. Medidas Covid muy cuidadas.
MarÍa JosÉ MartÍn GonzÁlez
Dec 31, 1969
0
Nada recomendable en la situación excepcional actual porque el buffet no es asistido ni con emplatado individual sino que se sigue compartiendo los utensilios para servirse, lo único es que te higienizarn las manos al acceder
Meritxell P.C.
Dec 31, 1969
0
El hotel está muy bien, muy buenas instalaciones, todo limpio, la comida bastante buena así como la bebida, y más que es un todo incluido que muchas veces la comida no es todo lo que uno espera, pero en este caso ha estado bastante bien, y el servicio muy atento. He ido dos veces este mes, y muy contenta
Gran Canaria Walk
Dec 31, 1969
0
Recientemente reformado y transformado en un todo incluido. Cuando fuimos la experiencia fue muy buena, destacando la atención tan perfecta de todo, absolutamente todo el personal. Fantástico.
Francisco Tovar
Dec 31, 1969
0
Muy buen servicio, medidas covid como mascarilla en zonas comunes y tumbonas con uso reservado, todo incluido 24h. Repetiremos este verano, muy recomendable
Eva Rodrigo Palomo
Dec 31, 1969
0
Variedad en la comida, buenas habitaciones, en resumen, volvería a este hotel.
Juan Carlos Cardenas Martinez
Dec 31, 1969
0
Todo fenomenal ,las medidas de seguridad, por la crisis que tenemos espectaculares, atención magnífica,un pero los manteles del comedor ,deberían ser desechables ,por lo demás todo perfecto y la habitación fantástica
Jose Echevarria
Dec 31, 1969
0
Un gran hotel de ☆☆☆☆con todas las comodidades, seguridad sanitaria y un personal amable. Un lugar para descansar
Ramon Concepcion Villanueva
Dec 31, 1969
0
muy bien todo
Adrian Sanchez
Dec 31, 1969
0
Limpio tranquilo muy atento el personal.
Rosana Tavio
Dec 31, 1969
0
Hemos estado este finde y todo genial,nos ha encantado todo! volveremos..
Yolanda Muñiz Fernández
Dec 31, 1969
0
Excelente trato, buenas instalaciones. Ideal para descansar.
Maribel Ruiz Castillo
Dec 31, 1969
0
Estuve hace muchos años, y se notaba q le hacía falta, una buena reformaHoy fuimos a ver qué tal quedó y nos gustó mucho.Tendremos q ir a quedarnos para tener una más amplia opinión.
Diego Pedro Palu Nuñez
Dec 31, 1969
0
Aunque es hotel con zonas comunes pequeñas, es muy acogedor y con instalaciones muy buenas el personal es muy atento y amable te tratan como si fueras especial y la comida muy buena y a buen precio al ser de media pensión
Jorge Lf
Dec 31, 1969
0
Demaciado tranquilo
Leo
Dec 31, 1969
0
Unos profesionales del buen trato y amabilidad. 👍👏👏
Efren Perez
Dec 31, 1969
0
Muy buenas comidas y trató agradable y muy buen tiempo
Aday Monzon
Dec 31, 1969
0
Hotel muy bonito, buenas instalaciones, servicio perfecto.
Moises Leon
Dec 31, 1969
0
Un buen hotel con buen staff
Begoña Fernandez
Dec 31, 1969
0
De maravilla, escelente hotel tanto en el trato como en el servicio, para mí un 10. Lo tiene todo.
Ke Nia
Dec 31, 1969
0
El personal es muy profesional, super atentos. Las habitaciones amplias, soleadas y muy bien equipadas. La piscina, el bar, el restaurante todo muy limpio y nuevo.
Mario Lozada Garcia
Dec 31, 1969
0
Muy bueno canarias para pasear de vscaciones
Carol D
Dec 31, 1969
0
Excelente
Ángel Santana
Dec 31, 1969
0
Complejo perfecto para tus vacaciones
Paco Silva
Dec 31, 1969
0
Buena imagen
Nuria Pascual
Dec 31, 1969
0
Excelente, desde el personal hasta las instalaciones. Son unas auténticas vacaciones!
Antonia Martinez Bosch
Dec 31, 1969
0
Lo recomiendo sin ninguna duda! Para los niños también, mucha animación para ellos! La comida buenísima, habitaciones muy cómodas y limpias y el personal maravilloso!
Tomas Vitores
Dec 31, 1969
0
Hotel muy tranquilo y agradable. Las instalaciones estan muy bien, y son nuevas. El personal muy atento y agradable en el trato. Las habitaciones son bastante amplias, y muy tranquilas. En general muy bien. Además, esta en el mismocentro, y con acceso facil a transporte público.
Juan Carlos Sánchez
Dec 31, 1969
0
buen ambiente . tranquilo. ideal para descansar muy buen trato y atencion de todo el personal
Antonio Otazo
Dec 31, 1969
0
Recién reformado, buen servicio, magnífico personal, Calidad a la altura de la cadena Riu
Ped Tom
Dec 31, 1969
0
Excelente hotel de cuatro estrellas, cómodo, muy limpio, cerca de la playa y de los centros comerciales. Tranquilo, familiar. Buena comida, y lo mejor sin duda el excelente trato y profesionalidad de todo su personal. Un hotel, sin duda, más que recomendable.
Jose Francisco Rodriguez Vega
Dec 31, 1969
0
Fantastico
Paco
Dec 31, 1969
0
A quedado espectacular
Antonio Ramos
Dec 31, 1969
0
El personal eficiente y amable, hotel de lujo muy familiar y tranquilo, buena comida, limpieza y habitaciones grandes y bien decoradas. El único pero es que el secador de pelo es de teléfono y no secan nada, no tiene WiFi gratis y la caja fuerte es de pago. Lo demás excelente
Maite Herranz Moreno
Dec 31, 1969
0
Un hotel agradable.... hasta ahí bien pero nos.encontramos con una.atención extraordinaria, poco normal que.hizo nuestra estancia muy....muy agradable. Ya me habían.comentado que Los Rius tenían este tipo de atención y, la verdad, es.que.es cierto. El bufett muy bueno
Chaita Mo
Dec 31, 1969
0
Buen hotel. Gran situacion. Habitaciones amplias y personal atento y simpatico. Para repetir.
Valentin Derlaev
Dec 31, 1969
0
Feliz año nuevo a todos aquí
Riánsares Sánchez
Dec 31, 1969
0
Hemos tenido una estancia muy agradable. Todo muy bien: el buffet tanto del desayuno como el de la cena muy completo, el trato exquisito por parte de todo el mundo, actuaciones muy entrenidas por la noche, En resumen muy buen hotel.Recomendable
Gurutze Gonzalez
Dec 31, 1969
0
Un servicio personal excelente, amables, atentos y no falta de nada. Las habitaciones adaptadas están muy bien y el recinto de la piscina es espacioso y bonito. Nos ha encantado y lo recomendamos si quieres un hotel por la zona.
Carlos Martin
Dec 31, 1969
0
El trato por todo el personal perfecto y la habitación muy limpia siempre, las únicas pegas es no tener internet en las habitaciones y el funcionamiento de los 3 ascensores que tienen, muy lentos y antiguos. Volvería...
Adelaida Hernandez Rosales
Dec 31, 1969
0
Todos esta muy bien y tranquilo
Maika Peral
Dec 31, 1969
0
Repetiré segurísimo.
Domingo Falcon
Dec 31, 1969
0
Está en obras seguro que cuando lo terminen estará tremendo como todos los hoteles de la cadena
Auxi Monserrat
Dec 31, 1969
0
Esta situado cerca de la playa
Jose Gonzale
Dec 31, 1969
0
El hotel es un encanto y su clientela a pesar de ser mayores suelen repetir su visita, lo peor es que como en casi todos los hoteles de la cadena estan por eliminár los bazares y los clientes no tienes cerca donde adquirir la prensa ni souvenirs
Gabriel Predec
Dec 31, 1969
0
Es muy bonito para pasarlo pero las habitaciones un poco antiguas colchones con ruido lo único malo que vi pero estaba muy bien todo atencióny limpieza
Jorge Paz Lorenzo
Dec 31, 1969
0
Muy buen hotel...cerca de la playa...centros comerciales...paradas de bus...buena atencion y muy buen buffet
Paloma Hidalgo
Dec 31, 1969
0
El hotel excepcional, los empleados del primero al ultimo super amables lo unico que las habitaciones son un poco antiguas y la cama no es doble por lo demas todo perfecto
Elea Pérez
Dec 31, 1969
0
Habitaciones perfectamente cuidadas, buffet espectacular, piscina inmensa, hotel precioso. Pero sobretodo, un personal encantador, te sentirás en familia. Como pega, el mobiliario de la habitación un poco anticuado, pero perfectamente cuidado.
Omar Gil Vega
Dec 31, 1969
0
Buen hotel con buenas instalaciones y cerca de la playa
Jesus Grasa Perez
Dec 31, 1969
0
la gran baza de este hotel es el personal, muy profesional y simpático!!, sin embargo considero que se ha quedado obsoleto y quizás "se le caiga una estrella" en el momento actual.
Iván González Fumero
Dec 31, 1969
0
Hotel limpio, buffet excelente, personal muy amable... recomendable
Eugenio Ventosinos
Dec 31, 1969
0
Ha sido una estancia inolvidable , tanto la atención , personal y variedad tanto en desayuno como en comida .
Juanma Bertolin
Dec 31, 1969
0
Buen hotel para ir de vacaciones
Delioma Cabrera Jimenez
Dec 31, 1969
0
Un servicio 10 el personal de bar genial
Fco Glez
Dec 31, 1969
0
Difícil aparcar si no consigues dentro del pequeño parking del hotel
Sascha Unglaub
Dec 31, 1969
0
Muy buen lugar para una estancia, todo muy cuidado, me ha gustado mucho.
William Salas
Dec 31, 1969
0
Muy bien ahora más con aire acondicionado
Fonqui
Dec 31, 1969
0
El mejor hotel de playa inglés....en todo servicios al cliente...todo😘
Rivilla Medina
Dec 31, 1969
0
Todo perfecto
Martina Amado Falcón
Dec 31, 1969
0
Me gustó mucho
Isabel Ares carro
Dec 31, 1969
0
Excelente todo, el trato del personal máximo ,la comida variedad y calidad, tranquilo y cerca de la playa, repitiremos sin duda
Fayna Maria Alfonso Rodriguez
Dec 31, 1969
0
Buena atención, estupendo Buffet gran variedad para elegir
Seleccion Primera Categoria
Dec 31, 1969
0
Temporalmente cerrado estÁ de reformas
Jose Sanz
Dec 31, 1969
0
Muy buen hotel
•maytechu Mia•
Dec 31, 1969
0
Es un muy familiar y agradable
Paolo Demartini
Dec 31, 1969
0
Hotel familiar, personal muy amable,buen restaurante
Timo Paulamaeki
Dec 31, 1969
0
The best Riu in Playa del Inglés.
José Domingo Rodríguez Falcón
Dec 31, 1969
0
Hotel con encanto
Reinaldo Arturo Mijares Cabrera
Dec 31, 1969
0
Genial
Habibou Sow
Dec 31, 1969
0
Bien
Emilio Castellanos Garcia
Dec 31, 1969
0
Servicio esmerado y trató educado
Juan Francisco Garcia
Dec 31, 1969
0
Hotel de diez
Marta Pastor
Dec 31, 1969
0
El trato, la limpieza, el silencio
Abeja Contenta
Dec 31, 1969
0
Perfecta ubicación, buen servicio y comida.
Po Po
Dec 31, 1969
0
Gran hotel
DJW133
Hard to fault
4
There are always things that could be improved - for me the poor wifi (even in reception) was disappointing. Our SAGA brochure had said that there were computers available in reception, but these had...
Pauska2014
Lovely hotel
4
Lovely hotel, the room need update (coming spring 2019). Hairdryer was very old-fashioned. Food and service fantastic, the pool also. Only minus is because of wifi that worked only in the lobby and...
David B
Amazing staff
5
I would highly recommend this hotel. The food (we did half board) was tasty and varied, and of a really high standard. We were there at New Year and the special buffet they put on was just wonderful...
Fraser N
RIU Palace Palmeras - Great Hotel, Not Great Area
4
The RIU Palace Palmeras is a really nice Hotel situated with 10 minutes of the beach and with lovely grounds and nice pools. The pools however are not heated and we visited in November and the pools...
HerrHoffa
Best place for excellent service and just relax.
5
It was our fourth stay at the Riu Palmeras and certainly not the last.
The location is great and if you want to be well taken care of and just enjoy your holiday then this is the place.The staff is...
The_Wellettes
OUTSTANDING STAFF
5
ROOMS
Rooms are RIU Palace standard with a fridge. The bathroom is great with a fabulous shower. Lots of space to put clothes away and a TV with many channels for English, German and French. If I...
